Turn Website Visitors into Booked Appointments with Chat360 AI
Chat360 engages every lead on your website 24/7—by text or by voice. It speaks first, pitches the right vehicle out loud like your best salesperson, and books the appointment. In both English and French.
Chat360 AI
Online 24/7
Bonjour! Avez-vous des VUS hybrides en stock?
Oui! Nous avons 8 VUS hybrides disponibles. Le RAV4 Hybride 2024 est notre plus populaire. Voulez-vous planifier un essai?
AI-Driven
Lead Qualification
Voice AI
Speaks first, out loud
Trusted by dealerships across Canada
Meet Your 24/7 Sales Team
Chat360 is AI that actually sells. Not a glorified FAQ bot. Not a “we'll get back to you” message. A real sales conversation that knows your inventory, speaks your customer's language, and books appointments while you sleep. In Canada's bilingual automotive market, most dealerships lose up to 60% of after-hours web leads because no one is available to respond. Chat360 changes that with an AI sales agent trained specifically on Quebec French and Canadian English, capable of searching your real-time inventory, qualifying leads based on buying signals like budget, timeline, and trade-in readiness, and booking test drive appointments directly into your calendar. Based on aggregated performance data from over 50 Canadian dealerships using Chat360, the platform achieves a 34% chat-to-appointment conversion rate and captures 47% of total leads outside of regular business hours.
Typical Chat Solutions
- ✗Generic FAQ responses
- ✗"We'll get back to you"
- ✗No inventory knowledge
- ✗Robotic translations
- ✗Bare links to click
- ✗Waits for the customer to ask
Chat360
- ✓Real-time inventory search
- ✓Books appointments automatically
- ✓Knows your entire lot
- ✓Truly bilingual (English & French)
- ✓Dynamic vehicle cards with real photos
- ✓Speaks first—by text or voice—like a real salesperson
The bot doesn't just answer. It gives the tour of your website.
When Chat360 presents a vehicle, your website opens its detail page on its own. When the customer searches, it opens your inventory already filtered. Like a salesperson walking the customer through the showroom—in text and in voice.
It opens the vehicle page
The bot presents a CR-V? That CR-V's page opens on screen. The customer never has to hunt for the link.
It opens pre-filtered inventory
“A used SUV under $30,000” → the listing opens with the right filters: price, year, body style, drivetrain, fuel type, mileage.
It opens the configurator
On an in-stock unit, the bot can launch the SM360 configurator directly so the customer keeps moving toward a purchase.
Works in voice, on SM360 and D2C Media
The customer talks, the website moves. Works on SM360 and D2C Media websites.
Honda CR-V 2021
62,000 km
Toyota RAV4 2020
71,500 km
Mazda CX-5 2021
48,200 km
A used SUV under $30,000
I opened our filtered inventory for you: 3 SUVs match. The 2021 CR-V is a popular one—want me to open its page?
A guided tour of the page
The vehicle page follows the conversation. When the bot mentions the price, the Carfax, the test drive or the backup camera, that block is highlighted and the page scrolls to it. The customer sees what's being discussed.
Side-by-side comparison
The customer views a RAV4, then a CR-V? The chat offers to compare them. With the chat closed, the greeting becomes “Torn between two vehicles?” Then the bot helps them choose based on their criteria and offers a test drive of both.
Based only on what both listings say: never prices, never opinions on a model.
It knows the page on screen
Mileage, trim, equipment: the bot answers from the vehicle page the customer is looking at, instead of saying it doesn't have the information.
Does it have heated seats?
Yes! This CR-V EX-L has heated front seats and a heated steering wheel.
An AI That Speaks First. Like Your Best Salesperson.
On the lot, a great salesperson doesn't stand silently next to a customer looking at a vehicle—they point out the AWD, the low mileage, the black roof, and offer a test drive. Chat360 does exactly that on your website. When a customer opens a vehicle page, the chat follows them and the AI makes the first move—without the customer typing a single word.
The customer picks a vehicle
“I'm looking for an SUV” → Chat360 shares a carousel of vehicle cards with real photos. The customer taps the HR-V SPORT.
The chat follows them to the vehicle page
The vehicle detail page opens and the conversation reopens with it—full context intact. No starting over, no repeating yourself.
The AI makes the first move
Without being asked, it highlights what makes this vehicle special— drivetrain, mileage, trim details—and offers to book a test drive on the spot.
In voice mode, it says it out loud
Using the voice assistant? The same proactive hook is spoken aloud—just like a salesperson walking the lot beside your customer.
2027 Honda HR-V SPORT
12 km · AWD · Black roof
Did you know this 2027 HR-V SPORT is all-wheel drive with only 12 km on the odometer? It also has the contrasting black roof. Want me to reserve it for a test drive?
A Different Welcome on Every Page. Like a Great Salesperson on the Showroom Floor.
A visitor on a 2022 Civic listing doesn't have the same intent as a visitor on your financing page. Why show them the same message? Chat360 reads the page and adapts its approach—so every greeting feels like it was written for that exact moment.
It recognizes the vehicle
“Any questions about the 2022 Honda Civic?” with a Test Drive button that starts the request in one click.
It adapts to every section
Service → “I can book your appointment in under a minute.” Trade-in → “Curious what your vehicle is worth?” Financing, offers, inventory: every page gets its own approach.
It remembers visitors
Someone comes back three days later? “Welcome back—still interested in the Civic?”
It re-engages at the right moment
A visitor reading a vehicle page for 35 seconds gets a targeted invitation. Someone going back and forth between a RAV4 and a CR-V? Chat360 offers to compare them side by side—once, never pushy.
It improves on its own
Multiple phrasings rotate and every conversation is attributed to the message that started it: you keep what converts.
Bilingual French-English, automatic, zero configuration: the widget follows each page's language and content.
Any questions about the 2022 Honda Civic?
Torn between two vehicles? I can compare year, trim and mileage side by side.
I can book your appointment in under a minute.
Welcome back—still interested in the Civic?
Your Customers Talk. Your Website Answers.
The first voice AI assistant for dealerships. Your visitors speak to your website and it answers out loud — finding the right vehicle in your real inventory and capturing the lead. 24/7, in English and French. No app, no keyboard, just a conversation.
Hands-free conversation
Your visitor taps the orb and speaks naturally. The AI listens, understands and replies out loud — then listens again. No typing, zero friction. Perfect for mobile, where most of your traffic lives.
Wired to YOUR inventory
Not a generic AI: the voice assistant uses the same engine as your text chat — your real-time inventory and your business rules. It never invents prices or financing.
Bilingual, in the customer's language
The customer picks English or French, and the AI sticks to it for the whole conversation. Your customers get answers in their own language, naturally.
Listening…
Perfect, you're looking for a Volkswagen Jetta — we happen to have two in stock right now.
2026 Volkswagen Jetta Trendline, available at…
Instant, never dead air
A spoken welcome, an immediate “let me check that for you” while it searches, and a reply that starts talking the moment the first sentence is ready.
Interrupt it, or just say “stop”
The customer can cut in just by speaking — the AI stops and listens, with smart echo cancellation. A simple “stop” and it goes quiet.
Voice + the screen
While the AI speaks, your website opens the vehicle page or the filtered inventory and highlights what it's talking about. The customer hears and sees.
A rep takes over? It reads them aloud.
When a human steps into the conversation, their replies are read out loud. The customer never has to switch to the keyboard.
Dictated emails and numbers, done right
“kevin at…” — the AI understands a dictated email or phone number and shows it on screen so the customer can double-check.
“Chat360 Voice” leads in SM360
Voice leads land in SM360 tagged “Chat360 Voix”. Every conversation is also transcribed and saved in your dashboard.
Everything Your Chat Should Do (But Doesn't)
Most dealership chat tools are simple FAQ bots that frustrate customers with canned responses and “someone will get back to you” messages. Chat360 is fundamentally different: it is a purpose-built AI sales agent that integrates directly with your inventory management system, understands natural language in both English and Quebec French, and guides customers through the entire buying journey from initial inquiry to booked appointment. Every feature below has been designed based on real feedback from Canadian dealership teams and refined using performance data from our network of over 50 active dealership partners across Ontario, Quebec, and British Columbia.
Your AI Knows Your Lot
Chat360 searches your entire inventory in real-time. Match customers to the exact vehicle they want.
Smart Language Detection.
Not Google Translate.
Chat360 automatically detects your customer's language and responds naturally. English, French, Mandarin, Spanish, and more—your AI adapts instantly to serve every customer.
“Check le prix su'l Civic?”
French detected
“What's the price on the Civic?”
English detected
“Civic 多少钱？”
Mandarin detected
Know Who's Ready to Buy
Lead scoring based on buying signals—budget, timeline, trade-in ready. Hot leads trigger instant alerts.
92/100 - Ready to buy
From Chat to Calendar
Chat360 guides customers to book test drives and appointments. Synced. Confirmed. Done.
34%
of chats convert to booked appointments
Never Miss Another Lead
Saturday night. Sunday morning. Holiday Monday. Your AI is always on. Always responsive.
24/7/365
Always online
Leads Where You Need Them
Every conversation synced to your CRM. No copy-paste. No missed follow-ups.
Live in 1 Day.
Closing Deals by Day 1.
No lengthy setup. No weeks of training. Your AI goes live fast and starts converting immediately.
Your Brand, Your Way
Customize the look and feel of the chat to perfectly match your dealership's brand identity.
Effective Client Follow-ups
Ensure impeccable client follow-up with 360 CRM synchronization.
Auto-synced to CRM
Every interaction tracked
OEM Compliant
Built to meet manufacturer standards. GA4 and Shift Digital compliant out of the box.
Human Takeover
Jump into any conversation whenever you want. Take control of a chat with one click when a human touch is needed.
Seamlessly switch from AI to human
Your Command Center.
Complete Control.
Analyze conversations, review reports, take over chats, and continuously improve your AI. Everything your team needs to build the best AI for your business.
Fine-Tune Your AI
Adjust the AI's tone and approach based on lead scores. Hot leads get urgency, browsers get nurturing.
Dynamic Vehicle Cards.
Not Boring Links.
Chat360 never sends customers a bare link to click. It shares rich, interactive vehicle cards right in the conversation—with real photos pulled live from your inventory, a swipeable image carousel, key details, and a one-tap button to view the vehicle.
2027 Honda HR-V SPORT
12 km
Smart Greetings.
The Right Opener on Every Page.
Your chat reads the page and adapts its approach. On a vehicle listing, it names the vehicle and offers a test drive. On the service page, it offers an appointment. To a returning visitor, it says “Welcome back.” Every message is continuously tested to keep what converts.
Like the 2022 Jeep Compass?
34%
Chat-to-appointment conversion rate
<30 sec
Average response time
(vs. 4+ hours industry average)
47%
Leads captured outside business hours
Based on aggregated data from 50+ Canadian dealerships using Chat360 (2024-2025).
Connected To Your Inventory
Chat360 pulls live inventory straight from the website platforms Canadian dealerships already run on. Real prices, real photos, real availability—no manual updates, no stale listings.
Using a different provider? Talk to us—we add new inventory feeds in days, not months.
What Dealers Are Saying
"We were losing leads every evening and weekend. Now, the AI responds in 30 seconds, no matter the time. Last month, we had 12 sales that started with the chat."
— Marc-André Dupont
Sales Director
Honda Terrebonne
"The French is perfect. Customers think they're talking to a real person. And when it's a hot lead, I get the alert directly on my phone."
— Jean-François Arnold
Owner
Arnold Chevrolet Buick GMC
"We tried other solutions. Too expensive, too complicated, poor French. Chat360 is exactly what we needed. Setup in 2 weeks, ROI in 30 days."
— Sophie Tremblay
General Manager
Auto Prestige Laval